Returns and Refund Policy     

At Mossypetal, operated by Cloudrevel Labs Private Limited, we strive to provide a smooth and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Cloudrevel Labs Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to the return and refund procedures described below.  

Eligibility for Returns  

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging.   
   
• All original tags, labels, and packaging must be returned exactly as received.   
   
• Products that have been worn, washed, or altered in any way are not eligible for return.   
   
• Return requests must be made within 48 hours of delivery by contacting our customer support team.   
   
• Items that do not meet these requirements will not be accepted for return.  

How to Initiate a Return  

• Submit Your Request: Email your return request along with Order ID and reason for return to cloudrevellabspvtltd13@gmail.com .   
   
• Provide Proof:  For damaged, defective, or incorrect items, include clear photos to speed up processing.   
   
• Follow Instructions:    Once approved, we will provide step-by-step instructions to complete the return.   
   
• Important: Returns that fail to comply with these guidelines may be declined.  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet return criteria.   
   
• You will be notified whether your refund is approved or declined.   
   
• Approved refunds are credited to the original payment method within 5–7 business days.   
   
• A confirmation email will be sent once the refund is completed.  

Partial Refunds  

If a returned item partially meets the return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery.   
   
• Include clear photos or videos of the issue and email them to cloudrevellabspvtltd13@gmail.com  for faster resolution.  

Customer Support  

For any queries or assistance regarding returns and refunds, please contact our support team at: cloudrevellabspvtltd13@gmail.com